Frequently Asked Questions

Please read our FAQ or send us a message.

What are the delivery charges for orders from the Online Shop?

We deliver throughout South Africa at a courier fee of R89. Orders over R450 enjoy free delivery anywhere in SA

Which payment methods are accepted in the Online Shop?

We accept EFT, all major credit cards, PayFast, Mobicred.

How long will delivery take?

Time frames
For deliveries within South Africa, you will receive your delivery between 2-3 working days from the date of dispatch. When we send your order you will receive an email informing you that it has been sent and is on the move.

Type of address needed
As we use a door-to-door courier company we need you to give us a physical address where there will be someone present on the day of delivery to sign for your package..

How secure is shopping in the Online Shop? Is my data protected?

We take the data security of our customers very seriously.
Please visit PayFast for more information https://www.payfast.co.za/security-fraud

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from PayFast confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order.

Do I receive an invoice for my order?

Yes, you can request a Tax Invoice from us, if required for insurance purposes.